WhosOn ISP Edition
The WhosOn ISP Edition is a special version of the WhosOn Installable Edition that is designed to be
used by ISP's, ISV's, Web Designers and Content Management providers. It runs on your own servers and
allows you to provide, and charge for, WhosOn Hosted Services to your own customers.
The ISP edition offers excellent revenue potential with little up-front costs.
We also offer a private label option allowing you to use your own name throughout the application instead of 'WhosOn'.
The ISP Edition includes the chat client source code allowing you to integrate the
visitor chat into custom solutions if required.
Watch Live Web Stats
WhosOn allows you to watch your web site visitor
activity in real time. See visitors arriving at your
site and move from page to page. See how they found your
site, what keywords they used and where they are in the
world. WhosOn will display GEO-IP against each visitor,
including country, city, region and organization name.
You can see if the visitor has been to your site before
and if they are a prospect.
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Engage Your Visitors
WhosOn enables you to proactively engage your visitors
by sending them popup friendly 'invite' messages.
Visitors can click the message to start a chat session.
You can send custom messages that are unique to each
visitor. WhosOn can also automatically send custom
invite messages to visitors when specific conditions are
met (for example, visitor arrives from a certain city or
via a certain PPC campaign, or used specific keywords).
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Live Web Chat
WhosOn enables you to add 'live help' to your web site.
Visitors can click a link to start chatting to operators
within your organization as they browse your site. The
chat client works in all browsers and does not require
any plugins.
Chat Features:
- Multiple operators.
- Department specific chat.
- Transfer chats between operators.
- Operator to operator chat.
- Operator to operator training mode.
- Integrated spell check.
- Visitor and operator 'typing' status.
- Canned responses.
- Push pages to visitor.
- Custom background, logo and chat images.
- Visitors can request emailed transcript.
- Automatic 'leave a message' form.
- Multi-language chat window.
- Live chat translation.
- Fast, flicker free, firewall friendly, AJAX based.
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Live Chat Translation
WhosOn can translate chat text in real time. The visitor and operator can chat in
their own language, with the WhosOn Server performing the live translation in the
middle. Live translation enables you to widen your available market. WhosOn can
currently translate between the following languages: English, German, Spanish, French,
Italian, Portuguese, Russian, Greek, Dutch, Swedish, Japanese, Chinese, Korean &Arabic. |
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Click To Call Back
Visitors on your web site click click a link to request
a call back from someone in your organization via a
simple form. WhosOn automatically notifies operators via
popup, email and/or SMS that they need to make a call
back at the correct time. All call back requests and
visitor contact information are stored in the WhosOn
database.
If you use Skype VOIP, you can even call the visitor
directly from within the WhosOn Client.
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Monitor PPC Campaigns
WhosOn enables you to track visitors based on the PPC
(pay-per-click) campaign that they used to find your
site. You can create real-time 'Alerts' for each PPC
campaign and you can view historical analysis reports.
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Monitor Prospects
WhosOn can watch for visitors that view certain key
pages on your site and spend x minutes viewing. This can
be over multiple visits. WhosOn can then flag these
visitors as 'prospects' and alert you in real time.
WhosOn can send custom invite messages to prospects. You
can also run reports showing the number of prospects per
PPC campaign, referrer and keyword.
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Detect & Deter Click Fraud
WhosOn enables you to detect click fraud as it happens.
You can send visitors who you suspect of click fraud a
warning message. WhosOn can also automatically detect
click fraud and send warning messages to the visitor.
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Analyze Your Web Traffic
WhosOn also provides historical web analytic reporting
with over 70 traffic analysis reports. Both Windows
based and Web based report viewers are included. WhosOn
can also automatically send daily, weekly and monthly
traffic analysis reports direct to your inbox in PDF or
HTML format.
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