WhosOn Features

Live Visitor Monitoring When a visitor arrives at your web site, the visitor will immediately show in the WhosOn visitors list. WhosOn can also play a WAV file to inform you by sound that a new visitor has arrived. If the visitor matches one of the predefined 'alert' criteria, WhosOn will add the visit to the Alerts List. You can create visitor alerts for things like, "visitor arriving from Yahoo or Google using 'widgets' as a keyword". The visitors list shows the visitors country of origin and how they found your site (the referrer). You can watch the visitor move around you site in real-time. You can click a visitor and ping their IP address or do a traceroute or WhoIs lookup.	Exception Raising Exceptions are events that are out of the ordinary or events that may require your immediate action. Exceptions are raised for things like 404 errors, hacker attempts, your Web Server or your SQL Server not responding etc. When exceptions are raised they can be emailed to you, sent via an SMS text message, sent via a network message or added to the Windows event log. Exceptions are designed to keep you informed in real-time about events happening on your web server that may need your attention.
Live Visitor Chat Visitors to your web site(s) can request live chat sessions with operators in your organization. Operators can use any PC to run the client software. Visitors can use any web browser. The visitors does not need to download or install anything to chat to you.	Click To Call Back Visitors to your web site can request a call back from you via a simple form. WhosOn will notify you via popup, email/sms at the correct time. All call back requests and visitor contact information is recorded in the WhosOn database. If you are using Skype VOIP you can even call the customer via Skype directly from the WhosOn Client.
Live Chat Translation WhosOn can translate chat text in real time, to and from most major languages. This enables your visitors to chat to you in their own language. Supports: English, French, German, Spanish, Dutch, Italian, Portuguese, Swedish, Greek, Russian, Japenese, Chinese, Korean & Arabic.	Click Fraud Detection WhosOn can watch for visitors that repeatedly click your paid-for listings to get to your site (click fraud) (for example, Google Adwords). These repeat clicks can be over many days or within a single visit. WhosOn will alert you in real time as soon as the abuse is detected.
Spider Monitoring WhosOn treats spiders (visiting search engine robots) differently to human visitors. This gives you a clearer view of your sites actual activity. WhosOn contains a list of predefined spiders and can detect new ones. You can watch spider activity separately from human visitors.	Log File Archiving WhosOn includes a built in log file archiving module. This module automatically archives you web server log files into a ZIP compatible archive file on a daily basis. This can save a huge amount of space on your server.
Web Access The web access module that allows you to view real-time visitor information using any browser. Using Web Access you can view live visitor information remotely.	Charts & Reports The Query Tool allows you view view graphical and list based reports for any date range. It queries the WhosOn Database for fast reporting. It can be used whilst WhosOn is running.
The WhosOn Database The WhosOn Log Analyzer stores all visit records, alerts, page views, exceptions and referrers in a SQL database. Supports SQL Server & MySQL databases.	Hacker Detection WhosOn can detect visitors that may be trying to hack your site by watching for combinations of Exceptions that the visitor is raising. WhosOn can inform of hacker attempts in real time and you can trigger scripts to be run when a hacker is detected.
Track Visitors Using Log Files WhosOn can analyze logs from Microsoft IIS and Apache, or any web server that creates Extended or NCSA Common/Combined log file formats.	Track Visitors Page Tagging WhosOn can also track visitors using a javascript code snippet that you embed in your pages. (Often referred to as 'page tagging')